Last updated:
These Terms of Service describe the conditions for using Zelam, reviewing products, submitting orders, and receiving customer support. This store is operated by ALBANY RETAIL PTY LTD. By visiting the website or placing an order, the customer agrees to these Terms of Service and to the policies linked on the website.
The Zelam catalog is written to help customers understand what is included, how the item is commonly used, and what details should be checked before checkout.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the legal age or age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this Site. You may not use our products, website, checkout, or services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction while using the Site.
SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We may modify or discontinue products, content, or services when necessary. Paid order prices are legally protected after checkout is completed, and we will not unilaterally increase paid order prices before shipment. If a clear pricing, inventory, or listing error affects an order, we will contact the customer, cancel the affected order if needed, and issue any applicable refund through the original payment method.
SECTION 3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel orders that appear fraudulent, high-risk, abusive, incorrectly priced because of a technical error, or otherwise inconsistent with these Terms. Customers agree to provide current, complete and accurate purchase, billing, account, contact, and shipping information for all purchases made at our store. Customers also agree to promptly update account and payment information so we can complete transactions and contact them when needed.
SECTION 4 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of Australia. This choice of law does not limit any mandatory consumer rights that apply in the customer’s place of residence. This governing law statement follows the legal business address and registration information supplied for ALBANY RETAIL PTY LTD.
Product Information and Store Content
Product pages for kitchen sink racks and dish drying racks are written to show titles, photos, dimensions, materials, colors, package quantities, care notes, and intended-use details. Minor variation may result from display settings, lighting, production batches, or measurement methods. When an error is found, we may correct product information, availability, or policy content.
Product Use and Care
Customers are expected to follow ordinary care and any use, safety, installation, or maintenance instructions provided with the product or listed on the product page. Improper use or unauthorized modification may affect support outcomes.
Payment, Shipping, Returns, and Third-Party Services
Payments are processed through PayPal, using only the payment methods currently shown at checkout. Shipping, returns, refunds, and cancellation requests are handled according to our Shipping Policy and Return & Refund Policy. The store may use Shopify, payment processors, analytics tools, shipping carriers, and other service providers to operate the website and fulfill orders.
Intellectual Property, Website Availability, and Updates
Website content, product presentation, text, layout, images, and branding are owned by or licensed to ALBANY RETAIL PTY LTD unless otherwise stated. We may update the website or these Terms from time to time. The version posted on this website applies when a customer visits the site or places an order.
Short interruptions may occasionally occur while we perform security updates, scheduled maintenance, or respond to an issue affecting a hosting or payment service. We will use reasonable care to restore access, and a temporary website interruption does not cancel an accepted order, remove an available refund right, or limit any protection that cannot lawfully be excluded.
SECTION 5 - CONTACT INFORMATION
Company Name: ALBANY RETAIL PTY LTD
Store Name: Zelam
ABN: 27 625 079 781
ACN: 625 079 781
Business Address: 381 Tooronga Road, Hawthorn East, VIC 3123, Australia
Email: support@zelam.shop
Phone: +61 457 315 665
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)