Privacy Policy

PERSONAL INFORMATION WE COLLECT

Device Information may include browser type, IP address, time zone, Cookies, pages viewed, search terms, and site interaction details. Order Information may include name, billing address, shipping address, payment information, email address, phone number, purchased items, order value, delivery details, and support messages.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Order Information to fulfill orders placed through the Site, arrange for shipping, process payments, provide invoices and/or order confirmations, communicate with customers, handle returns and refunds, and screen our orders for potential risk or fraud.

We use Device Information to improve the Site, protect checkout security, measure marketing, and understand store usage.

SHARING YOUR PERSONAL INFORMATION

We use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site. We may share personal information with service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, fraud prevention providers, analytics services, customer support tools, and professional advisers. We may also disclose information if required by law or to protect our rights, safety, customers, and business operations.

BEHAVIORAL ADVERTISING

We may use personal information to provide targeted advertising or marketing communications that may be of interest to customers. Customers can opt out of targeted advertising through Google Ads Settings at https://www.google.com/settings/ads/anonymous and through the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/.

YOUR RIGHTS

Depending on location and applicable law, including applicable United States federal and state privacy laws, together with Australia’s Privacy Act 1988 and the Australian Privacy Principles, where applicable, individuals may have rights concerning their personal information. Residents may exercise the privacy rights granted by the law applicable to their state and to our processing activities. Requests may be sent to support@zelam.shop. We may need to verify identity before completing a request, and legally permitted exceptions may apply.

Financial Data Security

To protect personal information, we use reasonable administrative and technical safeguards. Payment credentials submitted at checkout are transmitted to PayPal through encrypted connections; our store does not directly receive or store complete card numbers or security codes.

This electronic encryption helps protect transaction data while the card issuer and PayPal complete authorization.

Cookies, International Processing, and Retention

Cookies may support the shopping cart, checkout, preferences, fraud screening, and performance measurement. Because our ecommerce tools may operate internationally, information can be processed outside the customer's location and retained as needed for operations, legal compliance, disputes, fraud prevention, and policy enforcement.

Personal information may be processed or stored in Australia and in other countries where Shopify, PayPal, and our authorised service providers operate. Where required, we take reasonable measures to ensure that transferred personal information receives protection consistent with applicable data protection law.

Children, Third-Party Links, and Updates

The Site is intended for adult customers. We do not knowingly collect personal information from children. Third-party links or services are governed by their own privacy practices. We may update this Privacy Policy to reflect changes in our store, services, or legal requirements.

Contact

ABN: 27 625 079 781
ACN: 625 079 781
Business Address: 381 Tooronga Road, Hawthorn East, VIC 3123, Australia
Privacy Email: support@zelam.shop
Phone: +61 457 315 665
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)